# ReconLoom Refund and Cancellation Policy

**Operator:** ReconLoom (Sole Entrepreneur, operating remotely)  
**Effective date:** 2026-10-11

**Current commercial state:** ReconLoom does not currently accept Paid Pro purchases or create paid subscriptions through its published checkout. Free, Demo and eligible Pro Trial access do not require a purchase. There are consequently no present ReconLoom paid checkout transactions to refund through this product flow.

Do not send card details, banking credentials or customer account documents to support by email.

Before charging customers, publish a finalized merchant-of-record and seller identity, amount and currency, relevant taxes, billing/renewal dates, accepted payment methods, cancellation process, refund conditions and time limits, and statutory consumer rights by customer jurisdiction. Implement and test payment success, failed payment, renewal, cancellation, refund, chargeback, entitlement revocation, duplicate webhooks and support escalation. No future refund period is promised today.

For present access questions, email support@reconloom.com. This document requires business-owner and legal approval before it can govern paid purchases.