# ReconLoom Support Policy

**Operator:** ReconLoom (Sole Entrepreneur, operating remotely)  
**Effective date:** 2026-10-11  
**Support contact:** support@reconloom.com

## Current support channels
- Product support: `support@reconloom.com`
- Privacy requests: `privacy@reconloom.com`
- Security reports: `security@reconloom.com`

Support is provided on a best-effort basis. No response-time SLA, 24/7 commitment, phone, live chat, mandatory onboarding or implementation consulting is currently offered.

## What to include
Share the app version, operating system, workflow profile and a privacy-safe description of the issue. Do not email raw bank statements, ledgers, passwords, private keys, full licence keys or customer data unless a separately authorized secure process has been agreed.

## Paid checkout support
Billing, invoice, payment-method and subscription-management questions should use the Merchant of Record's customer portal/support where possible. Paid Pro checkout is not currently available, so no purchase-related support cases exist today.

## Final review gates
Final support SLA, escalation path, hours of operation, diagnostic-report schema and retention schedule require owner and legal confirmation. No support commitment is implied by this draft.